Updating your listings for managed payments
Once we’ve reviewed the information you provided and your account is activated for managed payments, we’ll update your listings to reflect all the ways your buyers can pay. The process is automatic, so you won’t need to do anything.
The information on this page applies only to customers who live in the European Union. Customers who live outside the European Union should read our article on Updating your listings for managed payments.
When your account is activated for managed payments, you’ll receive an email notification to let you know when everything has moved.
What we’ll update during the transition
When we activate your account for the new managed payments experience, you’ll see the following changes:
- New payment options will be available for your buyers, including Apple Pay on mobile and app, Google Pay on mobile, app, and desktop, alongside credit and debit cards, and PayPal
- Your payouts will be received in your chosen bank account
- If you offer international shipping to countries that support managed payments, your listing will be displayed to buyers on the local eBay sites
- However, your listings on international eBay sites not currently supported for managed payments will be ended and applicable fees credited automatically
- If you had listings in any of the managed payments restricted categories, they’ll be automatically ended
During the transition, some item sales will still go to your PayPal account. Once the transition is complete, all your item sales will be sent to your chosen bank account.
Listings with bids or offers
If a listing has bids or offers, we won’t update it until the purchase is complete. One of your requirements as a seller is that you may not change the listing between the time of the bid or offer and the completion of the purchase.
Here’s what we consider a listing with a bid or offer:
- An auction-style listing that’s received bid(s)
- A listing with an open offer from a buyer
- A listing where you’ve made an offer to a buyer and they haven’t responded yet
What happens if a listing has a bid or offer
Since listings with bids or offers won’t be updated, you’ll need to handle them the same way you would have before being activated for managed payments. If your buyer selected PayPal as a form of payment when making their bid or offer before you were activated for managed payments, you’ll receive their payment to your PayPal account.
All sellers must follow the guidelines in our Prohibited and restricted items policy, and managed payments sellers have additional restrictions on what they can list on eBay. Listings that don’t follow these rules may be removed from the site or from search results.
Creating new listings
Once your account is activated for managed payments, you can easily create new listings in Seller Hub or My eBay.
Here’s how to create a new listing in Seller Hub:
- In Seller Hub, go to Listings.
- Select Create listing.
Here’s how to create a new listing in My eBay:
- In My eBay, go to Selling.
- Select List an item.
When you create new listings, you'll receive an error if you try to submit a listing offering replacements and exchanges as a return policy.
If you use eBay listing APIs, you will still be able to list and get item information through APIs.
Please note: Some listing tools (such as FileExchange) may still allow you to submit a PayPal email address for your listings. However, this selection will be ignored, and the listing will automatically accept payments through managed payments. You’ll no longer be required to submit a PayPal account address on these listings.
When your account is activated for managed payments, your listings will be automatically updated with supported payment methods within 24 hours.