Here's what we found for "Reconciling your eBay sales transactions for managed payments"

Reconciling your eBay sales transactions for managed payments

When managing your business, it’s important to have access to all your sales and transaction information. eBay provides a detailed, end-to-end breakdown of all your selling activity, so you can make sure your internal records are accurate and up to date.

Important
The information on this page applies only to customers who live in the European Union. Customers who live outside the European Union should read our article on Reconciling your eBay sales transactions for managed payments.

You can download reports, statements, and invoices of your orders, fees, and payouts in Seller Hub, and then reconcile these documents with your own records to make sure that everything matches up.

Downloading reports, statements, and invoices

All documents will be available to download in Seller Hub, but both your Financial statement and your Invoice will also be available to download in My eBay.

Most files will be in CSV format, which you can open with spreadsheet software such as Microsoft Excel or Google Sheets. However, your Financial statement will be in PDF format, and your Invoice will be in both PDF and CSV formats.

You can use these documents to reconcile your own records with eBay's records. We recommend you consult your financial advisor for financial reconciling of this information. Below are the documents you can find in Seller Hub, with instructions for downloading each one.

Transaction report

Your Transaction report provides a detailed breakdown of all your account activity for a specific date range. It shows details of your transactions, including transaction date, order number, buyer name, payout date, fees, and other information. You'll be notified by email when your report is available. Here's how to download your Transaction report:

  1. Go to the Payments tab in Seller Hub.
  2. From the menu on the left, select Report.
  3. Select the Reports tab.
  4. Select Transaction report from the drop-down menu.
  5. Select the report Type, and the Start and End date.
  6. Select Create report.

Please note that the times in your Transaction report may not match the transaction times in your records due to the differences in international timezones, and may result in discrepancies between your Transaction report and other reports. Below are some of the details you may find in your Transaction report, which individually or combined can help you with reconciliation:

  • Item ID: The unique ID for the item
  • Payout ID: The unique ID for the payout
  • Reference ID: The unique ID for the transaction
  • Transaction ID: The unique ID that combines information about a buyer, item, and item price
  • Net amount: The net amount receivable for the transaction
  • Payout method: The linked checking account for the payout
  • Status: The status of the transaction
  • Reason for hold: Additional information about a hold transaction status
  • Final value fee: A fee calculated as a variable percentage of the total amount of each sale, plus a fixed amount on each sale

Tip
If any of your funds are On hold, you’ll find details in your Transaction report.

Payout report

Your payout report provides a summary of your payouts for a specific date range. Here's how to download your Payout report:

  1. Go to the Payments tab in Seller Hub.
  2. From the menu on the left, select Report.
  3. Select the Reports tab.
  4. Select Payout report from the drop-down menu.
  5. Select the Start and End date.
  6. Select Create report next to the report you would like to download.

The reports you request will be saved for 90 days. After that, you'll need to request them again using the instructions above.

Tip
Please note that payout dates are unlikely to exactly match the dates in your bank statement due to the processing time for eBay and your bank.

Financial statement

Your Financial statement provides a summary of your monthly account activity. Every month, you'll receive an email to let you know that your Financial statement is ready to download. In your Financial statement, you'll find a summary of your managed payments activity and a detailed view of your transactions, including information on claims, refunds, payment disputes, payouts and more for that month.

You can download it from Seller Hub or My eBay.

Here's how to download your Financial statement in Seller Hub:

  1. Go to the Payments tab in Seller Hub.
  2. From the menu on the left, select Report.
  3. Select the Statements tab.
  4. Select Download next to the statement you would like to download.

Here's how to download your Financial statement in My eBay:

  1. Go to the Account tab in My eBay.
  2. Select Payment options from the Payments section.
  3. Select Reports.
  4. Select Download next to the statement you would like to download.

Monthly statements are available to download for 7 years. Please note, the statement is not an invoice and does not replace existing reports.

Invoice

If eBay is managing your payments, you'll receive a newly redesigned monthly Invoice.

The newly redesigned Invoice is in both PDF and CSV format. The PDF contains a summary of your seller fees. The CSV contains a detailed breakdown of all your fees.

One difference you'll notice as a managed payments seller is that all fees in the newly redesigned Invoice will have already been deducted for services rendered. There will be no fees due to be paid and no Total due.

If you're selling in different currencies across multiple eBay sites your fees will be grouped by currency.

Here's how to download your Invoice in Seller Hub:

  1. Go to the Payments tab in Seller Hub.
  2. From the menu on the left, select Reports.
  3. Select the Invoices tab.
  4. Select Download next to the invoice you would like to download.

Here's how to download your Invoice in My eBay:

  1. Go to the Account tab in My eBay.
  2. Select Payments from the Payments section.
  3. Select Reports.
  4. Select Invoices.
  5. Select Download next to the Invoice you would like to download.

Orders report

Your Orders report shows all your order information, including tax and postage information. Here's how to download your Orders report:

  1. Go to the Orders tab in Seller Hub.
  2. From the menu on the left, select All orders.
  3. You can filter by order status, date range, and other order details from the drop-down menus.
  4. Select Download report.

Sales report

Your Sales report shows all of your sales and includes information about each transaction, including your net sales. Here's how to download your Sales report:

  1. Go to the Performance tab in Seller Hub.
  2. From the menu on the left, select Sales.
  3. Use the drop-down menus to refine your results:
    • Choose a time period of your choice for the report (last 31 days, today, this month, last month, this quarter, or custom)
    • Choose a time period to compare your results to (month over month, year over year, custom, or other options)
  4. Select Generate Report.

 

Tip
You can download reports, statements, and invoices in Seller Hub to reconcile your own records with eBay's records. We recommend you consult your financial advisor for financial reconciling of this information.

Was this information helpful?

100 characters left

Thanks for your feedback. For more help, click Contact us.