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Introducing managed payments on eBay

With managed payments, eBay manages the end-to-end payments process. Your buyers can now pay with more convenient payment methods, and you'll receive the money in your bank account.

Important
The information on this page applies only to customers who live in the European Union. Customers who live outside the European Union should read our article on Introducing managed payments on eBay.

Managed payments helps sellers streamline their business on eBay, and simplifies the end-to-end experience for both buyers and sellers. As a managed payments seller, you'll have everything you need to sell and get paid, with reports, fees, protections, and support all in one place. Your buyers will have more ways to pay, and you'll receive your payouts in your bank account.

Here's how it works:

  1. A buyer purchases one of your items.
  2. eBay manages the payment transaction.
  3. You receive the payouts in your bank account, with no need to transfer funds between accounts.

What you need to register

When you register, we'll need to verify your identity, bank account details, and company if applicable, to allow us to initiate payouts to your selected bank account.

Tip
Your linked bank account must be a current or business account. It can't be a savings account.

Accepted payment methods

Your buyers can choose from any of the following payment methods:

  • Visa
  • Mastercard
  • American Express
  • PayPal
  • Apple Pay (through the eBay app and eBay's mobile website only)
  • Google Pay (through the eBay app, eBay's mobile website, and desktop)

These will automatically be added to your listings and show up as payment options at checkout.

Getting paid

With managed payments, you'll receive your payouts in your chosen bank account, regardless of which payment method your buyer chooses. If a hold is placed on your payment, there may be a delay in your payout. You can view all your Payouts activity in the Payments tab in Seller Hub or in Payments in My eBay.

Additionally, there are a number of reports which all sellers can download to help reconcile your eBay sales transactions.

Domestic and international listings

Once your account is activated for managed payments, your existing eBay listings will be set up for managed payments. Learn more about this process in our article on Updating your listings for managed payments.

As a managed payments seller you can choose to sell internationally.

Restricted items

All sellers must follow the guidelines in our Prohibited and restricted items policy. Managed payments sellers have some additional restrictions on what they can list on eBay. Listings for any restricted items will be automatically ended and added to your unsold folder.

Listings that don't follow eBay's rules may be removed from the site or from search results.

Orders and postage

You should post as soon as you see the "Awaiting dispatch" status on the Manage Orders page in Seller Hub, or "Dispatch Now" in My eBay, even if you haven't received payment to your bank account. Don't worry, we'll only display this status once we've confirmed the buyer's payment.

There are no changes to postage labels. If you use a third-party postage platform or are managing labels on your own, you may continue to do so.

Managed payments selling fees

When eBay manages your payments, your selling fees and other costs will be deducted automatically from your funds awaiting payout. If these are insufficient, we’ll charge the amount you owe eBay from your on-file payment method within 14 days. We may add up the amounts you owe into a single charge. For more information on the new fees, see our articles on:

Refunds

You can issue full or partial refunds to your buyers up to 90 days after the original transaction. To learn more about the refund process and where the funds come from, see Refunding buyers as a managed payments seller.

Payments disputes

For most claims and returns, our eBay Money Back Guarantee Policy will apply to managed payments sellers. However, your buyer may ask their financial institution to open a payment dispute if they believe there's an issue with their order. You can learn more about Handling payment disputes as a managed payments seller.

Any refunds, chargebacks, or claims for PayPal transactions from before you changed to managed payments will continue to be handled through PayPal.

Registering for managed payments

All active eBay sellers will receive an email invitation to complete managed payments registration by a specific date.

If you received your invitation but haven't registered yet, check your email for the link to register for managed payments.

If you haven't completed registration by the date specified in your invitation, eBay reserves the right to start to restrict your ability to list, including, without limitation, restricting new listings, restricting changes to existing listings, or ending listings.

After you register

After you register, we'll begin to activate your account for managed payments, which can take between a few hours and a few weeks to complete as we roll out the managed payments programme. Before your account is fully activated for managed payments, we'll notify you by email, and send you information in advance to prepare your business for the change. Until then, you can continue doing business as usual on eBay. We may also contact you if we need to further validate any information.

Your existing eBay listings will automatically be set up for managed payments, and you won't need to make any changes to them.

If you use third-party tools to help manage your listings, inventory, finances, or refunds, there should be no change in how you use those tools when you are activated for managed payments.

Still have questions?

If you run into any problems setting up managed payments, or need help once you've registered, please don't hesitate to contact us. Our dedicated team is ready to answer questions.

 

Tip
With managed payments, you can sell and get paid in one place. Buyers can pay with credit or debit cards, PayPal, Apple Pay, and Google Pay, all while being protected by eBay.

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