Here's what we found for "Seller performance standards"

All sellers are required to meet our seller performance standards.

Seller performance is based on:

  • Transaction defect rate
  • Cases closed without seller resolution
  • Late delivery rate

Based on your seller performance in your last evaluation period, you’re in one of these seller levels:

Top Rated Seller
Our best sellers, providing a great experience for customers

  • Top Rated Sellers receive discounts and other benefits
  • Requires that no more than 0.5% of your sales show a defect
  • Requires that of your total transactions, no more than 0.3% resulted in eBay or PayPal Money Back Guarantee cases being closed without seller resolution
  • Requires that no more than 5 transactions indicate late delivery and no more than 3% of your items sent late

Above Standard
Our minimum standard for sellers

  • Requires that no more than 2% of your sales show a defect
  • Requires that of your total transactions, no more than 0.3% resulted in eBay or PayPal Money Back Guarantee cases being closed without seller resolution

Below Standard
Not meeting our minimum standard for sellers 

  • Your defect rate has gone above 2%, or more than 0.3% of your total transactions resulted in eBay or PayPal Money Back Guarantee cases being closed without seller resolution
  • Your listings will receive lower search placement, and you may have fund holds placed on your account
  • If you don't show an improvement in performance after 90 days, selling limits or restrictions may be placed on your account

You can find your current seller performance level, as well as what your seller level would be if we evaluated you today, in your seller dashboard. 


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