Here's what we found for "Returning an item"

If you need to return an item that is not eligible for eBay Money Back Guarantee, here's how:

  1. Go to your purchase history
  2. Under the item you wish to return select Contact Seller under More Actions
  3. Select the Returns Option
  4. Select the Contact Seller button to request a return and get instructions from the seller

If the item is eligible for eBay Money Back Guarantee, follow these steps:

  1. Find the item in your purchase history in My eBay
  2. Select Return this item from the More actions dropdown menu
  3. Select the Returns Option
  4. Select your reason for return
  5. If the item arrived damaged, broken or faulty, you have the option to add up to 10 pictures showing any scratches or defects
  6. Select Send

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