Customer Service

An item you were looking at or bidding on may be removed from eBay because:

• The seller ended the listing early. Most sellers explain why at the top of the listing.
• Another buyer used Buy It Now so the listing ended immediately.
• There was an issue with the listing so we removed it. When this happens, we email bidders to explain why. If you don't see this email in your inbox, check your junk/spam folder.

If you've purchased the item and can't find it, look for it in the following places:

• Purchase history – Be sure to scroll through all the sections labeled Cancelled items, Cancelled invoices, and Returns and cancelled orders
• A confirmation email – If you bought the item as a guest, the listing won't appear in your purchase history. Instead, look for the confirmation email you received after you bought the item. This email includes all order details.

If you already paid for the item and didn't receive it, or it doesn't match the seller's description, you may be covered by the eBay Money Back Guarantee.

Learn more:

• eBay Money Back Guarantee
• Listing rule violations