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Managing your contact information

As an eBay seller, your personal information needs to be correct and up to date so you can receive your payouts. If you change your phone number, postal address, or email address, or if any of the details we have for you are incorrect, you'll need to update your personal information.

The information on this page applies only to customers who live in the European Union. Customers who live outside the European Union should read our article on managing your contact information.

If you need to update your bank account details, read our article on updating your bank account details.

If you need to change any of your details, such as your name, address, or email address, you can do it in My eBay. Here’s how:

  1. Go to the Account section of My eBay.
  2. Select Personal information.
  3. Find the section you need to update, and select Edit.
  4. Enter your new details.
  5. Depending on what you’re updating, you’ll be prompted to Save, Submit, or Confirm.

You can update most of your personal information yourself, but if you need to update your date of birth, please contact us.


If you’re changing the name on your eBay account, keep in mind that in order to receive your payouts, the new name needs to be the same as the name on your registered bank account.

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