Skip to main content
eBay logoCustomer Service
    • Help & Contact
    • Summer
    • Sell
    • My eBayExpand My eBay
      • Summary
      • Recently Viewed
      • Bids/Offers
      • Watch List
      • Purchase History
      • Selling
      • Saved Searches
      • Saved Sellers
      • My Garage
      • Messages

    Customer Service

    https://ir.ebaystatic.com/rs/v/l5dthktngqy5nexf4ojif4r3c2h.png

    You are here

    1. Home
    2. Customer Service
    3. Find an answer

    Popular solutions

    • Paying for items
    • Postage information for sellers
    • Trouble listing an item
    • Reconciling your eBay sales transactions
    • How to update your account and contact information
    • Returning an item
    • Selling limits
    • Seller performance standards and seller levels
    • How to bid or buy
    • Someone else has used your account

    Browse by topic

    Buying
    Buying basics
    How to bid or buy
    Retract a bid
    Buying as a guest
    How to pay for items
    Leaving and receiving Feedback
    Returning an item
    Paying for items
    How to pay for items
    Unable to pay for items
    Didn't receive an item
    Wrong delivery address
    Returns
    Returning an item
    Appealing the decision on a case
    Who pays for return postage costs?
    Other buying problems
    Item you were bidding on is gone
    Report an item or breach of listing policy
    Reporting a seller
    Contact PayPal
    Selling
    Listing items
    How to start selling
    Can't list an item
    Selling tools for high-volume sellers
    Revise a listing
    Blocking a bidder or buyer
    Payments Selling
    Getting paid for items you've sold
    Using the Payments tab in Seller Hub
    Reconciling your eBay sales transactions
    Payments on hold
    Setting up and changing your payment method for fees and selling costs
    How fees and selling costs are charged
    Payments Disputes
    Handling payment disputes
    Refunding buyers
    eBay fees
    Fees for selling
    Reconciling your eBay sales transactions
    Completing a sale
    Receiving payments
    Buyer didn't pay (unpaid item)
    Postage information for sellers
    Money Back Guarantee and Returns
    Appealing the decision on a case
    Buyer hasn't received the item
    Who pays for return postage costs?
    Defects and your seller performance
    Seller performance standards
    Defects
    Removing a defect
    Feedback
    Postage and packing
    Estimating postage costs
    Who pays for return postage costs?
    Buyer is in a country you don't post to
    Global Shipping Programme
    Selling problems
    Increase your selling limits
    Blocked from listing an item
    Listing was removed from eBay
    Report an item or breach of listing policy
    Report a buyer
    Contact PayPal
    Account
    Payments Account
    Start getting paid on eBay
    Registering as a seller
    Updating your bank account details for payouts
    Managing your contact information
    Registration
    Register for a new account
    Updating account information
    Update your contact information
    Updating your delivery address
    Forgot user ID or password
    Closing your account
    Billing and invoices
    Reconciling your eBay sales transactions
    Account restriction and selling limits
    Increase your selling limits
    Buying and selling activities are restricted
    Someone has used my account
    Suspended eBay account
    Seller performance standards
    Account safety
    Someone has used my account
    Forgot user ID or password
    Other account problems
    Someone has used my account
    Forgot user ID or password
    Closing your account
    Contact PayPal
    Returns
    Returns for buyers
    Returning an item
    Appealing the decision on a case
    Who pays for return postage costs?
    Returns for sellers
    Appealing the decision on a case
    Credit for an item that was returned
    Who pays for return postage costs?
    Fees and billing
    Selling fees
    Fees for selling
    Listing upgrade fees
    Billing and invoices
    Reconciling your eBay sales transactions
    Paying eBay fees
    Requesting a credit
    Credit for item that was not paid for
    Credit for an item that didn't sell
    Credit for an item that was returned
    Didn't receive a discount or credit

    Need our help?

    Additional site navigation

    • About eBay
    • News
    • Community
    • Safety Centre
    • Seller Centre
    • VeRO: Protecting Intellectual Property
    • Policies
    • Help & Contact
    • Site Map
    Copyright © 1995-2022 eBay Inc. All Rights Reserved. User Agreement, Privacy, Cookies and AdChoiceNorton Secured - powered by DigiCert