Skip to main content
eBay logoeBay logoCustomer Service
  • Sell
  • Help & Contact
  • My eBayExpand My eBay
    • Summary
    • Recently Viewed
    • Bids/Offers
    • Watch List
    • Purchase History
    • Selling
    • Saved Searches
    • Saved Sellers
    • Messages

Customer Service

https://ir.ebaystatic.com/rs/v/l5dthktngqy5nexf4ojif4r3c2h.png

You are here

  1. Home
  2. Customer Service
  3. Find an answer

Popular solutions

  • Paying for items
  • Postage information for sellers
  • Trouble listing an item
  • Understanding your invoice
  • How to update your account and contact information
  • Returning an item
  • Selling limits
  • Seller performance standards and seller levels
  • How to bid or buy
  • Someone else has used your account

Browse by topic

Buying
Buying basics
How to bid or buy
Retract a bid
Buying as a guest
How to pay for items
Leaving and receiving Feedback
Returning an item
Paying for items
How to pay for items
Unable to pay for items
Didn't receive an item
Wrong delivery address
Returns
Returning an item
Appealing the decision on a case
Who pays for return postage costs?
Other buying problems
Item you were bidding on is gone
Report an item or breach of listing policy
Reporting a seller
Contact PayPal
Selling
Listing items
How to start selling
Can't list an item
Selling tools for high-volume sellers
Revise a listing
Blocking a bidder or buyer
eBay fees
Fees for selling
Understanding your invoice
Requesting a credit
Completing a sale
Receiving payments
Buyer didn't pay (unpaid item)
Postage information for sellers
Money Back Guarantee and Returns
Appealing the decision on a case
Buyer hasn't received the item
Who pays for return postage costs?
Defects and your seller performance
Seller performance standards
Defects
Removing a defect
Feedback
Postage and packing
Estimating postage costs
Who pays for return postage costs?
Buyer is in a country you don't post to
Global Shipping Programme
Selling problems
Increase your selling limits
Blocked from listing an item
Listing was removed from eBay
Report an item or breach of listing policy
Report a buyer
Contact PayPal
Account
Registration
Register for a new account
Updating account information
Update your contact information
Updating your delivery address
Forgot user ID or password
Closing your account
Billing and invoices
Questions about an invoice
Requesting a credit
Account on hold for non-payment
Account restriction and selling limits
Increase your selling limits
Buying and selling activities are restricted
Account on hold for non-payment
Someone has used my account
Suspended eBay account
Seller performance standards
Account safety
Someone has used my account
Forgot user ID or password
Other account problems
Someone has used my account
Forgot user ID or password
Closing your account
Contact PayPal
Returns
Returns for buyers
Returning an item
Appealing the decision on a case
Who pays for return postage costs?
Returns for sellers
Appealing the decision on a case
Credit for an item that was returned
Who pays for return postage costs?
Fees and billing
Selling fees
Fees for selling
Listing upgrade fees
Billing and invoices
Questions about an invoice
Paying eBay fees
Account on hold for non-payment
Requesting a credit
Credit for item that was not paid for
Credit for an item that didn't sell
Credit for an item that was returned
Didn't receive a discount or credit

Need our help?

Additional site navigation

  • About eBay
  • News
  • Community
  • Safety Centre
  • Resolution Centre
  • Seller Centre
  • VeRO: Protecting Intellectual Property
  • Policies
  • Help & Contact
  • Site Map
Copyright © 1995-2019 eBay Inc. All Rights Reserved. User Agreement, Privacy, Cookies and AdChoiceNorton Secured - powered by Verisign